FAQ
GLOW-IN-THE-DARK PIGMENT
How long will my print glow in the dark?
It depends on which pigment we chose to use for your screen print.
If your print glows GREEN, it will glow more intensely, but will begin to fade in 20-30 minutes.
If your print glows BLUE, it will glow more softly, but will continue to glow for 4-5 hours.
ORANGE glow pigment is very fleeting, and will only glow softly for 15 minutes.
The ability of the print to glow does not fade or diminish over the years.
Do your prints need a special light to glow, like a blacklight?
No. While our prints are indeed blacklight reactive, you don’t need a blacklight to see the glow-in-the-dark effect. Any type of light will charge the glowing pigments.
My print is not glowing! Can you help?
Your print needs to “charge up” in the light before it will glow. The more light it receives, the more it will glow in the dark.
The darker the room is when you shut off the light, the more the print will appear to glow. We recommend hanging your print in a room that doesn’t get a lot of ambient light once the lights are turned off, such as a bedroom or a basement.
If your print is framed behind UV protective or “museum grade” glass, it will not glow. The pigment needs to absorb light in order to glow.
If you still cannot get your print to glow: bring it outside in daylight for about 15 seconds. Then look at it somewhere dark, such as the inside of a closet. If it still doesn’t glow, it’s possible that your print is missing the glow layer of ink. The base of the ink is clear and sometimes mistakes happen! Please contact us at arsenalhandicraft@gmail.com for a replacement.
SHIPPING
How long will it take my order to ship?
Your items will be shipped within 2-3 days of purchase or sooner. Packages typically arrive within 4-5 days once received by UPS. Customers will receive a shipping notification email with tracking info once the package ships. Sometimes it can take 24 hours for the package’s tracking status to become available online.
Can I request special shipping arrangements?
Of course! If you would like to add insurance or for it to arrive faster than what UPS Ground offers, please contact us prior to placing your order.
How do you package your products?
Unframed 12”x 24” and 18” x 24” prints are wrapped in a protective layer of kraft paper and packed in a heavy duty tube.
Unframed prints 11” x 14” and smaller as well as other items are shipped flat in a rigid mailer.
Framed prints arrive ready to hang with wire hardware already assembled.
My order arrived damaged! What should I do?
In the rare case that a package gets damaged in transit, please email photos of the damaged print and packaging to arsenalhandicraft@gmail.com and we'll send you a replacement free of charge. Please hold onto the damaged packaging and print for the time being. This helps us with the process of filing an insurance claim with the shipping company. If we aren't able to provide a replacement, we'll issue you a refund.
RETURNS
Do you accept returns and exchanges?
If you're unhappy with your order, please contact us within 14 days of purchase. We'll either exchange or refund your purchase, minus the shipping costs, as soon as we receive the items back from you and as long as they're in unused/unopened condition.
There's something wrong with my order! Can you help?
If we made a mistake, we'll exchange or refund your order including shipping and return shipping costs. Please email us at arsenalhandicraft@gmail.com should there be anything amiss with your order.